Shipping and Return Policy

Effective Date: 19-07-2026

1. Free Shipping Across India

Adora Style offers free standard shipping on all eligible orders across India.

Every order is carefully packed to protect the jewellery during transit. Your purchase will arrive in secure Adora Style packaging, ready to be worn or gifted.

Delivery availability depends on the serviceability of our courier partners.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Once your order has been dispatched, tracking information will be shared through email, SMS, WhatsApp, or another available communication channel.

Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.

3. Delivery Timeline

The estimated delivery time may vary depending on your location, product availability, courier serviceability, public holidays, weather conditions, or other circumstances beyond our control.

The delivery date shown during checkout is an estimate and may change.

Adora Style will make every reasonable effort to deliver your order within the expected timeline.

4. Delivery Address

Customers must provide a complete and correct delivery address, phone number, PIN code, and other required information while placing an order.

Adora Style will not be responsible for delays or failed deliveries caused by incorrect or incomplete details provided by the customer.

Changes to the delivery address may not be possible once the order has been dispatched.

5. Package Inspection

Please check the external condition of the package at the time of delivery.

Do not accept the shipment if the package appears severely damaged, opened, or tampered with. Please refuse the delivery and contact us immediately at itsadora.style@gmail.com.

For any delivery-related complaint, please keep the original packaging, invoice, shipping label, photographs, and unboxing video.

6. 7-Day Return Policy

We want you to be happy with your Adora Style purchase.

Eligible products may be returned within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

To be eligible for a return:

• The product must be unused, unworn, unwashed, and undamaged.

• The product must be returned in its original packaging.

• All tags, labels, accessories, and promotional items must be included.

• The original invoice or proof of purchase must be provided.

• The return request must be submitted within 7 days of delivery.

Products that do not meet these conditions may not be accepted for return, exchange, or refund.

7. How to Request a Return

To request a return, follow these steps:

Step 1: Email us at itsadora.style@gmail.com with your order number, registered phone number, product details, and reason for return.

Step 2: Share clear photographs or videos of the product and packaging, where requested.

Step 3: Wait for return approval and instructions from the Adora Style support team.

Step 4: Pack the jewellery securely in its original packaging with all tags, accessories, and the invoice.

Step 5: Hand the package to the assigned pickup representative or send it to the return address provided by our support team.

Please do not send a product back without receiving return approval from Adora Style.

8. Return Pickup

Where reverse-pickup services are available, Adora Style may arrange collection from the original delivery address.

Pickup availability depends on the customer’s location and the serviceability of our courier partners.

Where reverse pickup is unavailable, the customer may be requested to return the product through a reliable courier service. Any applicable return-shipping charges will be communicated before approval.

9. Product Inspection

All returned products will be inspected after they are received by Adora Style.

The inspection will confirm:

• Whether the product is unused and undamaged.

• Whether the product has been worn, altered, repaired, or misused.

• Whether the original packaging, tags, invoice, and accessories are included.

• Whether the returned product matches the original order.

A refund or exchange will be approved only after the product successfully passes inspection.

10. Refund Process

Once the returned product is received, inspected, and approved, the refund will be initiated within 2–3 working days.

Payments made through debit cards, credit cards, UPI, net banking, or digital wallets will normally be refunded to the original payment method.

The time taken for the refunded amount to appear in your account depends on your bank, payment gateway, or payment provider.

Store credits used during the purchase may be refunded as store credits according to their original terms.

Shipping charges, convenience fees, cash-on-delivery charges, gift-wrapping charges, or other service charges may not be refundable unless the return is due to an error by Adora Style.

11. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

Email us at itsadora.style@gmail.com and provide:

• Your order number.

• Clear photographs of the product.

• Photographs of the external and internal packaging.

• A clear unboxing video.

• A brief description of the issue.

After verification, we may provide a replacement, exchange, store credit, or refund depending on product availability and the nature of the issue.

Claims submitted after 48 hours may not be accepted.

12. Non-Returnable Products

The following products are not eligible for return or exchange:

• Customised or personalised jewellery.

• Engraved products.

• Products altered or repaired by anyone other than Adora Style.

• Products showing signs of wear, scratches, stains, damage, or misuse.

• Products without their original packaging, tags, invoice, or accessories.

• Earrings or other hygiene-sensitive products where return restrictions apply.

• Clearance or final-sale products marked as non-returnable.

• Gift cards, vouchers, and store credits.

• Products returned after the applicable return period.

Any manufacturing defect or error caused by Adora Style will be reviewed separately.

13. Customised and Personalised Orders

Customised, engraved, made-to-order, or personalised products are generally not eligible for cancellation, return, exchange, or refund.

However, if the product is damaged, defective, or different from the approved customisation details, please contact us within 48 hours of delivery.

14. Exchange Policy

Eligible products may be exchanged for another size or product, subject to availability and approval.

If the replacement product is more expensive, the customer must pay the price difference.

If the replacement product has a lower price, the remaining amount may be refunded or issued as store credit according to the applicable policy.

An exchange will be processed only after the original product is received and passes inspection.

15. Order Cancellation

You may request cancellation before your order has been processed or dispatched.

Once an order has been packed, personalised, processed, or dispatched, cancellation may not be possible.

To request cancellation, email us immediately at itsadora.style@gmail.com with your order number.

Approved cancellations of prepaid orders will be refunded to the original payment method.

16. Refused or Undelivered Orders

If an order is refused, remains unclaimed, or cannot be delivered because of incorrect information or repeated unsuccessful delivery attempts, it may be returned to Adora Style.

Additional shipping charges may apply if the customer requests re-delivery.

For prepaid orders, applicable shipping, return, or handling charges may be deducted before the refund is processed.

17. Repairs and Aftercare

Jewellery should be handled and stored carefully.

If you notice a manufacturing or craftsmanship issue with your Adora Style product, contact us at itsadora.style@gmail.com with photographs and your order details.

After inspection, eligible manufacturing issues may be repaired or replaced according to the applicable product conditions.

Damage caused by regular wear, improper storage, chemicals, perfumes, water exposure, mishandling, or unauthorised repair may be chargeable and may not qualify for a free repair or replacement.

18. Policy Applicability

This Shipping and Return Policy applies only to purchases made directly through the official Adora Style website or authorised sales channels operated by Adora Style.

Products purchased through third-party marketplaces, exhibitions, retailers, or other sellers may be subject to the respective seller’s policies.

19. Changes to This Policy

Adora Style may revise this Shipping and Return Policy periodically.

The updated policy will be published on our website with a revised effective date. The policy applicable on the purchase date will generally apply to the relevant order.

20. Contact Us

For questions related to shipping, delivery, returns, exchanges, cancellations, or refunds, please contact:

Adora Style

Address:
236, 2nd Main, 2nd Cross,
Pai Layout, Bengaluru, Karnataka – 560016, India

Email: itsadora.style@gmail.com
Phone: +91 96639 85458
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST