Privacy Policy

Effective Date: 19-07-2026

1. Introduction

Adora Style (“Adora Style,” “we,” “us,” or “our”) operates through our website and official digital channels, collectively referred to as the “Platform.”

We respect your privacy and are committed to handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains the types of information we collect, how we use and protect it, when it may be shared, and the rights available to you. We may update this policy periodically to reflect changes in our business practices, technology, or applicable laws.

By accessing, browsing, registering on, or purchasing through our Platform, you agree to the collection, use, and storage of your information as described in this Privacy Policy.

2. Information We Collect

When you browse our Platform, create an account, contact us, subscribe to our communications, or place an order, we may collect the following information:

• Your name, email address, phone number, billing address, and delivery address.

• Account information, such as login details and saved addresses.

• Information voluntarily provided by you, including your date of birth, anniversary, jewellery preferences, feedback, reviews, enquiries, and customer-support communications.

• Order details, including the products purchased, transaction value, shipping information, returns, exchanges, and refunds.

• Technical information such as your IP address, browser type, device type, operating system, network information, approximate location, and referral source.

• Information about how you interact with our Platform, including the pages you visit, products you view, items added to your cart or wishlist, and purchases you make.

Payments are processed through secure third-party payment gateways. Adora Style does not ordinarily store your complete debit card, credit card, UPI, or bank account details on its own systems.

3. How We Use Your Information

We may use your information to:

• Process, confirm, fulfil, and deliver your orders.

• Provide order confirmations, shipping updates, invoices, return updates, and customer support.

• Create and manage your account.

• Respond to your questions, complaints, feedback, or service requests.

• Personalise your shopping experience and recommend products based on your interests.

• Improve our products, website, customer service, and overall Platform experience.

• Detect, prevent, and investigate fraud, unauthorised activity, security incidents, or misuse of the Platform.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

• Send promotional messages, product updates, special offers, or new-collection announcements where you have provided consent or where otherwise permitted by law.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep the Platform functioning properly.

• Remember your preferences and shopping-cart items.

• Understand how visitors use our Platform.

• Improve website performance and user experience.

• Measure the effectiveness of advertisements and marketing campaigns.

• Show relevant products, content, or offers.

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some Platform features.

5. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share limited information with trusted service providers who help us operate our business, including:

• Payment-gateway and payment-processing providers.

• Courier, logistics, warehousing, and delivery partners.

• Website-hosting, cloud-storage, and technology providers.

• Customer-support and communication providers.

• Analytics, advertising, and marketing-service providers.

• Accountants, auditors, legal advisers, and regulatory authorities.

These parties may access your information only to the extent necessary to provide their services and are expected to handle it securely and confidentially.

We may also disclose information where required by law, a court order, a government authority, or where reasonably necessary to protect our customers, business, legal rights, property, or safety.

6. Your Rights and Choices

Subject to applicable law, you may request to:

• Access the personal information we hold about you.

• Correct or update inaccurate or incomplete information.

• Withdraw consent previously provided by you.

• Opt out of marketing communications.

• Request deletion of your account or personal information.

• Request restriction of certain uses of your information.

• Raise a concern regarding how your personal information is handled.

• Nominate another individual to exercise your rights under this Policy on your behalf in the event of your death or incapacity.

To submit a request, contact us at itsadora.style@gmail.com.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required for legal, tax, fraud-prevention, dispute-resolution, or regulatory purposes.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your orders and provide customer support.

• Maintain business and transaction records.

• Process returns, exchanges, refunds, or warranty-related requests.

• Resolve disputes and enforce our agreements.

• Prevent fraud and maintain security.

• Meet legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we may securely delete, anonymise, or restrict access to it.

8. Data Security

We maintain reasonable technical, administrative, and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration, disclosure, or destruction.

Transactions made through the Platform are processed using secure payment systems and service providers. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account password and for informing us promptly if you suspect unauthorised use of your account.

9. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, WhatsApp messages, product announcements, offers, or other marketing communications.

You may opt out at any time by:

• Using the unsubscribe option included in our emails.

• Following the opt-out instructions included in promotional messages.

• Contacting us at itsadora.style@gmail.com.

Even after opting out of promotional communications, you may continue to receive essential transactional messages related to your account, orders, payments, deliveries, returns, refunds, or customer-support requests.

10. Third-Party Links

Our Platform may contain links to third-party websites, applications, payment services, or social-media platforms.

We do not control and are not responsible for the privacy practices, content, security, or services of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Account and Data Deletion

You may request deletion of your Adora Style account and associated personal information by emailing itsadora.style@gmail.com.

Deleting your account may result in the loss of access to:

• Your order history.

• Saved delivery addresses.

• Wishlist items.

• Store credits, rewards, coupons, or promotional benefits associated with the account.

• Other account-specific services or records.

Account deletion may be delayed where there are open orders, pending payments, active returns, refund requests, disputes, suspected fraudulent activity, or legal and regulatory retention requirements.

Certain transaction-related records may continue to be retained where required by law.

12. Children’s Privacy

Our Platform is not directed at children, and we do not knowingly process the personal information of a child (any individual under 18 years of age) without verifiable consent from a parent or lawful guardian. We do not undertake tracking, behavioural monitoring, or targeted advertising directed at children. If we become aware that we have collected a child’s personal information without appropriate parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information without consent may contact us at itsadora.style@gmail.com to request its removal.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically.

The revised version will be published on our Platform with an updated effective date. Where required, material changes may also be communicated through email, website notifications, or other appropriate channels.

Your continued use of the Platform after an updated policy becomes effective will be treated as acceptance of the revised policy, subject to applicable law.

14. Contact Us

For questions, concerns, corrections, account-deletion requests, or other matters relating to your privacy or personal information, please contact:

Adora Style

Address:
236, 2nd Main, 2nd Cross,
Pai Layout, Bengaluru, Karnataka – 560016, India

Email: itsadora.style@gmail.com
Phone: +91 96639 85458
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

15. Grievance Officer

In accordance with applicable Indian data protection law, you may raise any grievance regarding the processing of your personal information with our Grievance Officer:

Name: Team Adora
Email: itsadora.style@gmail.com
Address: 236, 2nd Main, 2nd Cross, Pai Layout, Bengaluru, Karnataka – 560016, India

We will acknowledge and address grievances within the timeline prescribed under applicable law.

16. Data Breach Notification

In the event of a personal data breach that may affect you, we will take prompt steps to contain and assess the incident and will notify you and/or the relevant regulatory authority where required under applicable law, including details of the nature of the breach and the measures taken or recommended in response.

17. Cross-Border Data Transfers

Some of our service providers (such as cloud hosting, analytics, or payment-processing partners) may store or process personal information outside India. Where this occurs, we take reasonable steps to ensure such transfers comply with applicable Indian data protection law.