Refund policy

7-Day Return Policy

Effective Date: 19-07-2026

At Adora Style, your satisfaction is important to us. We want you to love every piece of jewellery you receive. If you are not completely satisfied with your purchase, our 7-Day Return Policy allows you to return eligible products for a refund, subject to the terms below.

1. Policy Overview

Eligible products purchased directly from Adora Style may be returned within 7 days from the date of delivery.

Once the returned product is received and successfully passes our quality inspection, the eligible product value will be refunded to the applicable payment method.

This policy applies only to products purchased through the official Adora Style website or authorised sales channels operated by Adora Style and delivered within India.

2. Return Eligibility

To qualify for a return:

The return request must be submitted within 7 days of delivery.
The product must be unused, unworn, unwashed, and undamaged.
The product must be in its original condition.
The original packaging, invoice, tags, labels, accessories, and complimentary items must be returned with the product.
The returned product must successfully pass our quality inspection.

Products that do not meet these conditions may not be eligible for a refund.

3. Products Not Covered

The 7-Day Return Policy does not apply to:

Customised, personalised, engraved, resized, or made-to-order jewellery.
Products damaged due to misuse, improper handling, accidents, chemicals, perfumes, water exposure, normal wear and tear, or incorrect storage.
Products that have been worn, altered, repaired, or modified by the customer or any third party.
Products returned without their original packaging, invoice, tags, accessories, or complimentary items.
Earrings or other hygiene-sensitive products where return restrictions are mentioned on the product page.
Clearance, final-sale, or non-returnable items clearly identified at the time of purchase.
Gift cards, vouchers, store credits, or promotional coupons.
Products purchased through unauthorised sellers, third-party retailers, or platforms not operated by Adora Style.

Damaged, defective, incomplete, or incorrect products received by the customer will be reviewed separately. Please report such issues within 48 hours of delivery.

4. Refund Method

Once the returned product is received and successfully passes our quality inspection, the refund will be initiated within 7–10 working days.

Refunds will be processed as follows:

Prepaid orders: Payments made through credit cards, debit cards, net banking, UPI, or digital wallets will be refunded to the original payment source.
Cash on Delivery orders: The refund will be processed through bank transfer to the bank account details provided by the customer.
Orders paid using multiple methods: The refund may be divided proportionately between the original payment methods.
Store-credit payments: Any amount paid using store credit may be refunded as store credit, subject to the original terms.

The time taken for the refunded amount to appear in your account may depend on your bank, payment gateway, or payment provider.

Original shipping fees, cash-on-delivery fees, convenience fees, gift-wrapping charges, or other service charges may be non-refundable unless the return is caused by an error from Adora Style.

5. Return Shipping

Adora Style provides free return pickup for eligible products within India, subject to courier serviceability at the customer’s location.

You will not be charged a return pickup fee when the return is approved under this policy.

If reverse-pickup service is unavailable at your location, our support team will provide instructions for returning the product. Please do not ship the product without receiving return approval and instructions from Adora Style.

6. How to Return Your Product

Follow these steps to request a return:

Step 1 — Initiate the Return

Email us at itsadora.style@gmail.com with your order number, registered phone number, product details, and reason for return.

Step 2 — Share Supporting Details

Where required, share clear photographs or videos of the product, packaging, invoice, and tags.

Step 3 — Receive Return Approval

Our support team will review your request and provide confirmation and return instructions.

Step 4 — Pack the Jewellery

Place the jewellery securely in its original Adora Style packaging. Include the original invoice, tags, labels, accessories, and any complimentary items received with the order.

Step 5 — Schedule the Pickup

Once the return is approved, our logistics partner may contact you to schedule a pickup from the registered delivery address.

Step 6 — Hand Over the Package

Hand the securely packed product to the authorised pickup representative. Please retain the pickup receipt, tracking number, SMS confirmation, or other acknowledgement for your records.

Step 7 — Quality Inspection and Refund

Once we receive the returned product, it will undergo a quality inspection. After successful approval, the refund will be initiated within 7–10 working days.

7. Quality Inspection

All returned products undergo a quality inspection to confirm that:

The product is unused, unworn, and undamaged.
The product has not been altered, repaired, resized, or modified.
The original packaging, invoice, tags, labels, accessories, and complimentary items are included.
The returned product matches the item originally delivered.
The product does not show signs of misuse, scratches, stains, damage, perfume exposure, chemical exposure, or excessive wear.

Refunds will be processed only after the product successfully passes the quality inspection.

If the returned product does not meet the conditions of this policy, Adora Style may reject the return and send the product back to the customer. Applicable shipping or handling charges may be payable by the customer.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number.
Clear photographs of the product.
Photographs of the external and internal packaging.
A clear unboxing video.
A brief description of the issue.

After verification, Adora Style may offer a replacement, exchange, store credit, or refund, depending on the nature of the issue and product availability.

Claims submitted after 48 hours may not be accepted.

9. Free Shipping

Adora Style offers free standard shipping on eligible orders across India.

Any applicable shipping, handling, express-delivery, cash-on-delivery, or service charges will be clearly displayed during checkout.

10. Transit Protection

Adora Style carefully packs every order to protect it during transit.

If your package appears opened, damaged, or tampered with at the time of delivery, please refuse the shipment and contact us immediately.

Please keep the packaging, invoice, shipping label, photographs, and unboxing video until the issue has been resolved.

11. Order Cancellation

You may request order cancellation before the order has been processed, packed, personalised, or dispatched.

Once an order has been processed or dispatched, cancellation may not be possible.

Customised, engraved, resized, personalised, and made-to-order products cannot ordinarily be cancelled once production has begun.

To request cancellation, contact us immediately at itsadora.style@gmail.com with your order number.

12. Policy Applicability

This Return Policy applies only to purchases made directly through the official Adora Style website or authorised sales channels operated by Adora Style.

Products purchased through third-party marketplaces, exhibitions, retailers, or other sellers may be subject to the respective seller’s return policy.